Please make sure you
have read Stephanieverafter’s Terms and Conditions prior to purchase
RETURNS
We take great care to
ensure that each of our pieces are accurately depicted in our website photos
and descriptions. Including,
where possible, the colour and materials we have used and the size of each
design. In most cases our photos include our designs worn on a model, to give
you the most accurate idea of size and shape. However, please note that
on occasion some items may differ slightly to those seen on our site, due to
each item being handmade and individual.
We cannot guarantee that your
computer monitor's display of any colour will be accurate. It is the customer’s responsibility to view
product photos and read product descriptions prior to purchase.
ARRANGING RETUNRS OR REFUNDS
We hope that you
adore your Stephanieverafter accessory, but in the event that you find yourself
unhappy with your new item we are happy to offer you a full refund (excluding
postage fees), upon the agreement that the item is returned to us unworn, in
its original condition and original packaging within 7 days of purchase. We reserve the right to refund your item, if
it is not sent back to us in its original condition without a slip containing
your full name, order date and the name of the product you are returning.
To arrange a return you
must email us at: sales@stephanieveraftercrowns.co.uk with your full name, email address, order date
and order number including a description of the problem and we will get back to
you within 48 hours.
Please note we do not
accept returns or faulty goods without prior agreement, so please ensure to
email us first with the above information and wait for our response before
sending a return.
Return postage is at
the customer’s expense. Please ensure then that sufficient postage is paid for
on your retuning item, as we are unable to accept returns which do not adhere
to this. We recommend that you obtain proof of postage and also use recorded
delivery for your returning item as we cannot be held responsible for items
which do not reach us.
You must include a
slip with your return containing your full name, order date and the name of the
product you are returning.
We reserve the right to accept returns or refund items
based upon the view that the item was not as shown in pictures, unless you can
provide us with photographic evidence to prove otherwise.
All sale items are
final and non-refundable.
We do not accept
returns nor refund custom made items.
CANCELLING AN
ORDER
Each of our items are
handmade individually. If for any reason you do need to cancel your order, we
ask that you do so within 24 hours. Here
after, orders will not be able to be refunded.
Please note that if
the item is made-to-measure you may only cancel the order prior to shipping
provided that the garment hasn’t been altered or made yet.
We reserve the right
to refund your order if the garment has already been manufactured.
CANCELLING A
CUSTOM ORDER
For most custom
orders we order special materials to make your bespoke piece. Often these
materials are so unique that they cannot be used again by us, in the future.
Custom orders often take very long lengths of time to manufacture. It is our
policy then that we will not refund custom orders after a deposit or full payment
has been made by the customer. We are however happy to make changes to your
custom order, where reasonable, so long as we are contacted in a respectful
amount of time.
FAULTY ITEMS
In the event of
receiving an item you deem to be faulty, we would kindly ask that you email us
within 24 hours of receiving your order, with photos that clearly show the damaged
item. A repair will be offered in the first instance on any damaged items. If a
repair cannot be made, a replacement piece will be issued.
We will only offer a
refund if a repair or replacement cannot be offered.
To contact us
regarding a faulty item, please contact us at: sales@stephanieveraftercrowns.co.uk
Copyright © Stephanieverafter 2013 All rights reserved
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