Please make sure you have read Stephanieverafter’s Terms and Conditions prior to purchase
We take great care to ensure that each of our pieces are accurately depicted in our website photos and descriptions. Including, where possible, the colour and materials we have used and the size of each design. In most cases our photos include our designs worn on a model, to give you the most accurate idea of size and shape. However, please note that on occasion some items may differ slightly to those seen on our site, due to each item being handmade and individual.
We cannot guarantee that your computer monitor's display of any colour will be accurate. It is the customer’s responsibility to view product photos and read product descriptions prior to purchase.
ARRANGING RETUNRS OR REFUNDS
We hope that you adore your Stephanieverafter accessory, but in the event that you find yourself unhappy with your new item we are happy to offer you a full refund (excluding postage fees), upon the agreement that the item is returned to us unworn, in its original condition and original packaging within 7 days of purchase. We reserve the right to refund your item, if it is not sent back to us in its original condition without a slip containing your full name, order date and the name of the product you are returning.
To arrange a return you must email us at: email@example.com with your full name, email address, order date and order number including a description of the problem and we will get back to you within 48 hours.
Please note we do not accept returns or faulty goods without prior agreement, so please ensure to email us first with the above information and wait for our response before sending a return.
Return postage is at the customer’s expense. Please ensure then that sufficient postage is paid for on your retuning item, as we are unable to accept returns which do not adhere to this. We recommend that you obtain proof of postage and also use recorded delivery for your returning item as we cannot be held responsible for items which do not reach us.
You must include a slip with your return containing your full name, order date and the name of the product you are returning.
We reserve the right to accept returns or refund items based upon the view that the item was not as shown in pictures, unless you can provide us with photographic evidence to prove otherwise.
All sale items are final and non-refundable.
We do not accept returns nor refund custom made items.
CANCELLING AN ORDER
Each of our items are handmade individually. If for any reason you do need to cancel your order, we ask that you do so within 24 hours. Here after, orders will not be able to be refunded.
Please note that if the item is made-to-measure you may only cancel the order prior to shipping provided that the garment hasn’t been altered or made yet.
We reserve the right to refund your order if the garment has already been manufactured.
CANCELLING A CUSTOM ORDER
For most custom orders we order special materials to make your bespoke piece. Often these materials are so unique that they cannot be used again by us, in the future. Custom orders often take very long lengths of time to manufacture. It is our policy then that we will not refund custom orders after a deposit or full payment has been made by the customer. We are however happy to make changes to your custom order, where reasonable, so long as we are contacted in a respectful amount of time.
In the event of receiving an item you deem to be faulty, we would kindly ask that you email us within 24 hours of receiving your order, with photos that clearly show the damaged item. A repair will be offered in the first instance on any damaged items. If a repair cannot be made, a replacement piece will be issued.
We will only offer a refund if a repair or replacement cannot be offered.
To contact us regarding a faulty item, please contact us at: firstname.lastname@example.org
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