Policies
Please make sure you
have carefully read Stephanieverafter’s policies prior to your purchase.
PURCHASE POLICY
We take every care to
accurately describe our pieces. Including, where possible, the colour and materials
we have used and the size of each design. In most cases our photos include our
designs worn on a model, to give you the most accurate idea of size and shape. We cannot guarantee that your computer monitor's
display of any colour will be accurate. It is the customer’s
responsibility to view product photos and read product descriptions prior to
purchase.
We reserve the right
to refund or exchange items based upon the view that the item was not as seen.
OUR RIGHTS
We reserve the right to refuse any order you place
with us.
We reserve the right to refuse service to anyone for
any reason at any time.
We reserve the right, but are not obligated, to limit
the sales of our products to any person, geographic region or jurisdiction. We
may exercise this right on a case-by-case basis. We reserve the right to limit
the quantities of any products or services that we offer
We may, in our sole discretion, limit or cancel
quantities purchased per person, per household or per order. These restrictions
may include orders placed by or under the same customer account, the same
credit card, and or orders that use the same billing and or shipping address.
In the event that we make a change to or cancel an order, we may attempt to
notify you by contacting the e-mail and/or billing address/phone number
provided at the time the order was made. We reserve the right to limit or
prohibit orders that, in our sole judgment, appear to be placed by dealers,
resellers or distributors.
MODIFICATIONS TO OUR PRODUCTS AND PRICES
Prices for our
products are subject to change without notice.
We reserve the right
at any time to modify or discontinue products without prior notice
OUR WEBSITE
The content of this
website is the property of Stephanieverafter. This website contains material
which is owned by or licensed to Stephanieverafter. This material includes, but
is not limited to, designs, photos, product information, design, graphics,
layout and appearance. Reproduction, redistribution, or modification of the
contents of this website is strictly prohibited. Unauthorised use of this website may give rise to a claim for
damages and/or be a criminal offence.
PRODUCT CARE
Each Stephanieverafter
piece is lovingly handmade and often very delicate. We advise that you be extra
careful with your new accessory and treat them with lots of love and care!
Certain pieces, such as any items including butterflies or wildflower crowns
need to be treated more carefully than most. Our butterflies are made out of
the softest feathers and do not take kindly to a bash or a beating! Our pieces
are not designed for heavy rain fall, or harsh weather conditions.
OUR PRODUCTS
It is a criminal offence to reproduce, duplicate,
copy, sell, resell, remarket or redistribute any of our products.
PRIVACY POLICY
This privacy policy sets out how Stephanieverafter uses and
protects any information that you give Stephanieverafter when you use this
website.
Stephanieverafter is committed to ensuring that your privacy
is protected. Should we ask you to provide certain information by which you can
be identified when using this website, please be assured that it will only be
used in accordance with this privacy statement.
Stephanieverafter may change this policy from time to time
by updating this page. You should check this page from time to time to ensure
that you are happy with any changes. This policy is effective from 10/04/2014
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and
interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and
provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and
services.
We may periodically send promotional emails about new products, special offers or
other information which we think you may find interesting using the email
address which you have provided.
From time to time, we may also use your information to
contact you for market research purposes. We may contact you by email, phone,
fax or mail. We may use the information to customise the website according to
your interests.
Security
We are committed to ensuring that your information is
secure. In order to prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the
information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed
on your computer's hard drive. Once you agree, the file is added and the cookie
helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes and dislikes by
gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being
used. This helps us analyse data about web page traffic and improve our website
in order to tailor it to customer needs. We only use this information for
statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website,
by enabling us to monitor which pages you find useful and which you do not. A
cookie in no way gives us access to your computer or any information about you,
other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web
browsers automatically accept cookies, but you can usually modify your browser
setting to decline cookies if you prefer. This may prevent you from taking full
advantage of the website.
Links to other websites
Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, you should note that
we do not have any control over that other website. Therefore, we cannot be
responsible for the protection and privacy of any information which you provide
whilst visiting such sites and such sites are not governed by this privacy
statement. You should exercise caution and look at the privacy statement
applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your
personal information in the following ways:
whenever you are asked to fill in a form on the website,
look for the box that you can click to indicate that you do not want the
information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal
information for direct marketing purposes, you may change your mind at any time
by writing to or emailing us at sales@stephanieveraftercrowns.co.uk
We will not sell, distribute or lease your personal
information to third parties unless we have your permission or are required by
law to do so. We may use your personal information to send you promotional
information about third parties which we think you may find interesting if you
tell us that you wish this to happen.
You may request details of personal information which we
hold about you under the Data Protection Act 1998. A small fee will be payable.
If you would like a copy of the information held on you please write to
sales@stephanieveraftercrowns.co.uk
If you believe that any information we are holding on you is
incorrect or incomplete, please write to or email us as soon as possible, at
the above address. We will promptly correct any information found to be
incorrect.