Policies

Please make sure you have carefully read Stephanieverafter’s policies prior to your purchase.

 

PURCHASE POLICY

We take every care to accurately describe our pieces. Including, where possible, the colour and materials we have used and the size of each design. In most cases our photos include our designs worn on a model, to give you the most accurate idea of size and shape. We cannot guarantee that your computer monitor's display of any colour will be accurate. It is the customer’s responsibility to view product photos and read product descriptions prior to purchase.

We reserve the right to refund or exchange items based upon the view that the item was not as seen.

 

OUR RIGHTS

We reserve the right to refuse any order you place with us.

We reserve the right to refuse service to anyone for any reason at any time.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and or orders that use the same billing and or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

MODIFICATIONS TO OUR PRODUCTS AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue products without prior notice

 

 

OUR WEBSITE

The content of this website is the property of Stephanieverafter. This website contains material which is owned by or licensed to Stephanieverafter. This material includes, but is not limited to, designs, photos, product information, design, graphics, layout and appearance. Reproduction, redistribution, or modification of the contents of this website is strictly prohibited.  Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.   

                                

PRODUCT CARE

Each Stephanieverafter piece is lovingly handmade and often very delicate. We advise that you be extra careful with your new accessory and treat them with lots of love and care! Certain pieces, such as any items including butterflies or wildflower crowns need to be treated more carefully than most. Our butterflies are made out of the softest feathers and do not take kindly to a bash or a beating! Our pieces are not designed for heavy rain fall, or harsh weather conditions.

 


OUR PRODUCTS

It is a criminal offence to reproduce, duplicate, copy, sell, resell, remarket or redistribute any of our products.

 

PRIVACY POLICY

This privacy policy sets out how Stephanieverafter uses and protects any information that you give Stephanieverafter when you use this website.

Stephanieverafter is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, please be assured that it will only be used in accordance with this privacy statement.

Stephanieverafter may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/04/2014

What we collect

We may collect the following information:

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@stephanieveraftercrowns.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to sales@stephanieveraftercrowns.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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