Order Information

Please ensure you have read Stephanieverafter’s Order Information prior to purchase

 

PAYMENT

Stephanieverafter accepts both PayPal and most major credit cards.

Items held in customs: Unfortunately it is out of our control, once your item has shipped, if it will be held in customs. It is the responsibility of the parcels recipient to investigate with their countries customs, the whereabouts of the parcel.

Import duties: Customs policies and import duties differ largely from country to country. Unfortunately, we will not know if items ordered by our customers will be subject to import duties, as they are only charged once the parcel reaches its destination country. If your parcel does incur an import charge, this must be paid for by you, the recipient of the parcel.

 

SHIPPING

We provide worldwide shipping for all of our items. Please allow for a slightly longer delivery time, for international shipping. We encourage all international customers to allow plenty of time for their item to arrive, especially if it is for a special occasion.

All orders take 3-5 business days to dispatch, as each piece is made to order.

Postage and packing is charged on a flat rate basis, regardless of the size and weight of your parcel.

TYPES OF SHIPPING WE OFFER

Standard:

With this service we are not provided with any tracking information. It is entirely the customers risk to order through standard delivery. If you feel you would like to track your item, we offer an upgraded tracked service.

Fast track:

With this service we are able to provide tracking information to MOST countries (excluding some)

SHIPPING TIMES

For standard delivery please allow up to and over 7 working days for all UK orders.

For standard international delivery please allow up to and over 14 working days for all international orders.

For fast track UK delivery we offer a next day delivery service. Please note, whilst your order will be put to the top of our production queue, you order may sometimes still take the usual 3-5 day production time to process.

For fast track international please allow up to and over 7 working days for delivery. elivery service. Please note, whilst your order will be put to the top of our production queue, you order may sometimes still take the usual 3-5 day production time to process.

Please allow plenty of time before ordering your piece, especially if it is for a special occasion.

Please allow up to 7 working days for all UK orders.

Please allow up to 14 working days for all international orders.

Shipping times may differ at busy postal periods such as Christmas, which we cannot be held responsible for. EXTRA INFORMATION We cannot be held accountable for parcels sent back to us, when the customer has provided the wrong address. If we receive a parcel returned back in these circumstances, we will message you to alert you of this. However it is down to the customer to pay for the shipping for the item to be sent back out. Please note if parcels are returned to us with a label saying 'not called for', this means a calling card would have been left for you from the courier, and that you have not collected it as instructed. We cannot be held accountable for this. In these circumstances we will alert you that your parcel has been returned to us. However it is down to the customer to pay for the shipping for the item to be sent back out.

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